Privacy Policy

Last Updated: January 15, 2025

1. Information We Collect

We collect information that you provide directly to us when you:

• Create an account or register on our website
• Purchase products or services
• Sign up for our newsletter or promotional content
• Participate in surveys, contests, or promotions
• Contact our customer service

The types of personal information we may collect include:

• Name, email address, postal address, phone number
• Username and password
• Payment information (credit card details, billing address)
• Purchase history and preferences
• Communications with us

We also automatically collect certain information when you visit our website, including:

• IP address and device identifiers
• Browser type and settings
• Operating system
• Pages you view and links you click on our site
• Time spent on our site and referring websites

2. How We Use Your Information

We use your personal information for various purposes, including to:

• Process your orders and provide our products and services
• Create and manage your account
• Communicate with you about orders, products, services, and promotions
• Personalize your experience and deliver content tailored to your interests
• Improve our website, products, and services
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are small data files that are stored on your device when you visit our website. They help us improve your experience by:

• Remembering your preferences and settings
• Keeping track of items in your shopping cart
• Understanding how you use our website
• Personalizing content and advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

4. Data Sharing and Disclosure

We may share your personal information with:

• Service providers who perform services on our behalf (payment processing, delivery, customer service)
• Business partners with whom we jointly offer products or services
• Third parties in connection with a business transaction such as a merger, sale of assets, or acquisition
• Law enforcement or government authorities when required by law or to protect our rights

We do not sell your personal information to third parties for their own marketing purposes.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider:

• The amount, nature, and sensitivity of the information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information
• Applicable legal requirements

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access and review your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Data portability (receiving your data in a structured, commonly used format)
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details provided in the "Contact Us" section.

8. International Data Transfers

As a company based in Australia, your information may be transferred to, stored, and processed in Australia and other countries where our service providers maintain facilities. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

9. Children's Privacy

Our website is not intended for children under 16 years of age, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

TidalMind
123 Mindful Way
Byron Bay, NSW 2481
Australia
Email: [email protected]
Phone: +61 488 112 233